In-Home Caregiving & Soulful Seasonings – Compassion From Que’s Helping Hands
Quality support for your loved ones at home is enhanced through elderly caregiver services, home aide care, and personal care aide options.
Our Mission
At Ques Helping Hands, our mission is to provide compassionate and quality home health care, including elderly caregiver services, to those in need. We believe that everyone deserves personalized home aide care and support from a personal care aide in the comfort of their own home.
What Our Clients Say
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Better yet, see us in person!
We love our customers and invite you to visit during normal business hours to learn more about our elderly caregiver services, home aide care, and personal care aide options.
Ques helping hands
Hours
Open today | 09:00 am – 05:00 pm |
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Privacy Policy
Privacy Policy
Effective Date: October 26, 2025
Last Updated: October 26, 2025
1. Introduction
Welcome to Que’s Helping Hands and Que’s Helping Hands Kitchen (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or use our services.
By using our website, making purchases, or booking services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, phone number, and email address.
- Service Information: Appointment dates, service preferences, and care details.
- Payment Information: When you make a purchase or booking, we collect payment details through secure third-party processors (e.g., Cash App, Zelle, PayPal, or credit-card services).
- Employment & Application Information: If you submit a job application, we may collect employment history, references, and background information.
- Website & Analytics Data: Cookies, IP address, device type, browser type, and browsing activity to improve website performance and customer experience.
3. How We Use Your Information
We use your information to:
- Provide caregiving and companion services.
- Process and fulfill product orders from Que’s Helping Hands Kitchen.
- Schedule appointments and communicate with clients.
- Respond to inquiries, feedback, or support requests.
- Improve our website, services, and customer experience.
- Send promotional materials or service updates (only if you opt in).
- Comply with legal, regulatory, and safety requirements.
4. How We Share Information
We may share information with:
- Payment Processors: To complete transactions securely.
- Scheduling and Communication Tools: To manage bookings and reminders.
- Analytics Providers: Such as Google Analytics or Facebook Pixel, to track website usage and performance.
- Service Partners: For limited purposes such as shipping, delivery, or website hosting.
We do not sell your personal information to third parties.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings.
- Measure site traffic and usage patterns.
- Improve website design and functionality.
You can control or disable cookies through your browser settings, but some features of the site may not function properly if you do.
6. Data Protection and Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you.
- Request corrections or deletion of your personal information.
- Opt out of marketing communications at any time.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data we collect and to request that we delete it. To exercise any of these rights, please contact us at queshelpinghand@gmail.com.
8. Third-Party Links
Our website may include links to external sites or services that are not operated by us. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected information from a child, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Please review it periodically for updates.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact:
Que’s Helping Hands
Email: queshelpinghand@gmail.com
Website: www.queshelpinghands.com
Location: Thousand Oaks, CA